Support

Last updated October 9, 2026

Email support@hatchnight.com and a person will reply within 3 business days. Include your friend code (in the game: Friends button) so we can find your player.

Common questions

I lost my pen

Your guest player is saved in the browser you play in. If you cleared your browser or switched devices without a transfer code, we usually can't recover it. If you made a purchase, email us with the email you used at checkout and we'll find your player and send you a transfer code.

How do I play on another phone, computer or tablet?

On your current device: Store → Move to another device. On the new one, choose "Already playing on another device?" on the welcome screen and enter the code within 15 minutes.

My purchase didn't show up

Items usually arrive within seconds of paying; try reloading the game. If it's still missing after an hour, email us with your Stripe receipt. See Refunds.

My invite code doesn't work

Each code works once. Check you typed it from the email exactly (dashes don't matter). If it says it's already used and you didn't use it, email us.

Someone took my beast

That's a night raid, part of the game. You can raid them back the next night with a speed boost. Shields protect your best beast, and traps make raids harder.

The game is slow or won't connect

Hatchnight needs an internet connection. Try reloading. If your Grove keeps disconnecting, email us your device, browser and roughly when it happened.

Reporting a player

Tap the player's name, then Report. To report something urgent or about a child's safety, email us with "Safety" in the subject. Read the Community rules.

Your data

To delete your player, open the Store in the game and choose Delete my player. To get a copy of your data, choose Download my data in the same place. For anything else, email privacy@hatchnight.com with your friend code. See the Privacy policy.

Security issues

Found a bug that lets someone cheat or see data they shouldn't? Email support@hatchnight.com with "Security" in the subject. Please don't use it on other players. We'll credit you if you'd like.

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Media Yard LLC, PO Box 73, Pennsauken, NJ 08110, USA