Draft: some details are still placeholders in [brackets]. Have this page reviewed by a lawyer before public launch.
UK & EU
Last updated October 9, 2026
Extra information for players in the United Kingdom, the European Union and the European Economic Area. It adds to the Privacy policy and Terms.
Who's responsible for your data
The controller is Media Yard LLC, PO Box 73, Pennsauken, NJ 08110, USA, contact privacy@hatchnight.com. We don't have an establishment in the UK or EU, so we've appointed representatives you can contact instead (GDPR and UK GDPR Article 27):
- EU representative: [EU representative: name and address]
- UK representative: [UK representative: name and address]
Legal bases
| What we do | Legal basis |
|---|---|
| Running your guest player, Groves, raids, trades, friends and TV mode | Contract (Art. 6(1)(b)) |
| Delivering purchases and handling refunds | Contract (Art. 6(1)(b)) |
| Security, anti-cheat, rate limits, moderation and reports | Legitimate interests (Art. 6(1)(f)): keeping the game safe and fair |
| Anonymous event counts and daily activity to improve the game | Legitimate interests (Art. 6(1)(f)) |
| Waitlist and invite emails | Consent (Art. 6(1)(a)), withdraw any time |
| Purchase records for tax | Legal obligation (Art. 6(1)(c)) |
We don't make decisions about you based solely on automated processing that have legal or similarly significant effects. Game randomness (egg hatches, raid maps) is the same for everyone and isn't based on your data.
Your rights
You can ask to access, correct, delete, restrict or export your data, object to processing based on legitimate interests, and withdraw consent. Email privacy@hatchnight.com; we reply within one month. You can complain to a supervisory authority: in the UK the Information Commissioner's Office, in the EU your national data protection authority.
International transfers
Your data is processed in the United States (where Media Yard LLC is based) and by our providers in the US and elsewhere. Where a provider is certified under the EU-U.S. Data Privacy Framework, its UK Extension or the Swiss-U.S. framework, we rely on that; otherwise on the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum. Ask us for a copy of the safeguards at privacy@hatchnight.com. See Subprocessors and Data processing.
Children
We follow the UK Age Appropriate Design Code: high-privacy defaults for everyone, no profiling, no nudges to share data, no free-text chat, and extra limits for players under 13 (see Parents). The waitlist uses consent, so in the EU it's only for people who have reached the age of digital consent in their country (13 to 16 depending on the country).
Consumer rights for purchases
- 14-day cancellation right: for digital items delivered immediately, it ends once the item is delivered, because before checkout you ask us to deliver right away and confirm you know you'll lose the right. We record when you confirmed it. Payments are sold through Link, Stripe's merchant of record, which also applies any cooling-off rules that apply where you live. See Refunds.
- Faulty items: your statutory rights for digital content that is faulty or not as described always apply.
- Prices are shown in US dollars; your bank may convert them. Any VAT due is shown at checkout.
- Disputes: email support@hatchnight.com first. You can also use the courts where you live.
EU Digital Services Act
- Single point of contact for authorities and users (Arts. 11 and 12): legal@hatchnight.com. We read messages in English.
- Reporting illegal content: use Report in the game, or email support@hatchnight.com with what, where (the player's friend code or Grove) and why you think it's illegal.
- Moderation: when we restrict a player or remove items, we tell them what we did, why, and how to ask for a review (Art. 17). Our rules are in the Community rules. Players can only write preset phrases, so user content is very limited.
- Average monthly active recipients in the EU: well below 45 million; we're not a very large online platform.
UK Online Safety Act
Hatchnight lets players interact (preset chat, trades, raids), so it's a user-to-user service. Our safety design: no free-text chat, no images or links from users, friends by code for children, reporting and blocking for everyone, and a team that reviews reports. Report harmful behavior in the game or email support@hatchnight.com with "Safety" in the subject. You can complain about how we handled a report at the same address.